SaxTuition Refund Policy
Our return policy (also known as the 100% Satisfaction Guarantee) for digital products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All refund requests must be sent to firstname.lastname@example.org
Our return policy for physical products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All refund requests must be sent to email@example.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (digital products - if applicable)
Once we have received notification of your intent to return the digital product, we will notify you within 30 days of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You must then delete all copies of the digital product that you have returned from your devices / digital storage.
Refunds (physical products - if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
P.O. Box 2120
WA, AUSTRALIA 6101.
To return your product, you should mail your product to:
P.O. Box 2120
WA, AUSTRALIA 6101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.